Retail Operations Admin & Risk Manager

Business Area:

Risk

Workplace Type:

On-site

Location - Town / City:

Cape Town

Job Description:

Build your place. Build your expertise. Join South Africa's leading fashion retailer and become part of a business and team where consistency, expertise and long-term contribution matter. An opportunity exists for a Retail Operations Admin & Risk Manager. The Retail Operations Admin & Risk Manager is responsible for the effective planning, execution, and governance of operational risk, safety, and support services across the retail store network. The role ensures that stores operate in a safe, compliant, cost-effective, and well-controlled environment through the management of risk-related services, supplier contracts, budgets, and operational reporting. This position is based at our head office in Cape Town.

Key Responsibilities:

• Managing the EAS requirements for all stores
• Managing the annual Fire and Safety business requirements for all stores
• Managing the multiple operational Guarding requirements and guarding supplier contracts, performance and relationships
• Managing the multiple operational Cleaning requirements and cleaning supplier contracts, performance and relationships (including Pest and Hygiene)
• Managing the multiple operational Cash in Transit (CIT) requirements and supplier contracts, performance and relationships
• Coordinating business requirements for stores Alarming and CCTV
• Managing a small team to ensure that all store services are in place and that all service invoicing, journals and accruals are actioned and updated timeously
• Ad hoc business reporting related to financial results and operational metrics
• Managing the budgeting process for risk requirements for all stores (namely guarding, CIT, cleaning, hygiene, pest and fire contracts)
• Managing the operations Insurance requirements, supplier relationship and all claims
• Chairing weekly and monthly operational meetings and steerco committees
• Ad hoc operational projects

Qualifications and Experience:

QUALIFICATIONS

Matric

Business Science or Bcom degree

EXPERIENCE / KNOWLEDGE

5 to 7 years’ relevant admin and retail risk experience

Minimum 5 years of management experience

Retail experience an advantage

Competencies:

TECHNICAL

MS office

Excellent MS Excel skills an advantage

Power BI reporting capabilities an advantage

Excellent analytics skills

Good writing skills advantageous

Excellent administrative skills

Excellent numeracy skills

Excellent coordination skills

BEHAVIOURAL

Energetic, Self-driven and motivated

A sense of urgency is required

Attention to detail

Customer centric

Good communicator

Team player & flexible to highly dynamic environment

Process orientated

Hard-working

Able to Multitask

Passionate about risk technology