Service Consultant: Fixed Term Contract - JHB

The successful candidate for this position will be responsible for but not limited to: Providing product information and handling financial queries, Answering inbound calls timeously, Dealing with all queries through to resolution, Maintaining accurate details of all queries, Actively displaying the Discovery Service Standards, Administration functions, Policy changes to the product, Working on Discovery Systems.

Key Attributes and Skills

• Self motivated and pro-active
• A team player
• Assertiveness and the ability to adapt to change
• Able to prioritise and work under pressure
• Very organised
• Positive and service orientated
• Professional at all times
• Attention to detail
• Use listening skills to identify problems

Qualifications & Experience

• Matric
• A tertiary education (preferably a Degree or Diploma), or in the process of completing a tertiary education
• Minimum 1 years call centre experience
• Excellent communication skills
• Proficiency in English
• MS Office
• FAIS accreditation highly advantageous