Site Manager - KZN

Business Unit / Division: EatFresh

Job Type Classification: Talent Pool

Location - Town / City: Durban

About Us

We are looking for a dynamic and experienced Site Manager to oversee the daily operations of our store. The successful candidate will ensure smooth operations, drive sales performance, maintain high food safety standards, and lead a motivated team. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Oversee and manage all daily store operations to ensure efficiency and profitability
• Lead, train, schedule, and motivate team members to achieve high performance
• Ensure outstanding customer service and handle escalated customer queries professionally
• Monitor and drive sales performance, upselling initiatives, and promotional campaigns
• Ensure strict compliance with health, safety, and food hygiene standards
• Manage stock levels, ordering, stock rotation (FIFO), and minimize wastage
• Conduct regular stock counts and reconcile inventory discrepancies
• Control costs including labour, food, and operational expenses
• Ensure proper cash handling procedures, daily cash-ups, and banking
• Maintain store cleanliness, equipment maintenance, and brand presentation standards
• Recruit, onboard, and develop staff in line with company values
• Manage employee performance, discipline, and attendance
• Implement and monitor operational policies and procedures
• Liaise with suppliers, contractors, and head office where necessary
• Analyse sales reports and operational data to inform decision-making
• Plan staff rosters effectively based on trading patterns and business needs
• Drive local store marketing initiatives and community engagement
• Ensure opening and closing procedures are followed accurately and securely
• Handle audits and ensure the site is always audit-ready
• Identify opportunities for continuous improvement in service delivery and operations

Skills and Competencies

• Leadership & Team Management
• Customer Focus
• Communication Skills
• Problem-Solving Ability
• Operational Excellence
• Financial Acumen
• Time Management & Organisation
• Attention to Detail
• Adaptability
• Conflict Resolution
• Results-Driven Mindset
• Integrity & Accountability
• People Development

Qualifications

• Matric
• Relevant qualification
• Proven experience in a site/store management role (preferably in food retail or hospitality)