Specialist - Area Omnichannel.Commercial Operations SA

Company Overview, Vision & Values

We at MTNSA are a purpose and value-led organisation.
At MTNSA, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.
We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Mission/ Core purpose of the Job

• To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
• The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
• Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.

Education, Skills and Experience

3 year Degree / Diploma in Commerce (Marketing / Communication) or related

Experience

• Experience managing or supporting multiple channel partners.
• Exposure to both informal/ General Trade sales environments
• For Omnichannel: Proven ability to manage dual-channel models across large geographies
• Prior experience in a supervisory or lead field role preferred
• Experience working in a medium organization

Skills

• Procedures and processes
• Products and Services
• Systems training
• Channel partner management
• Route-to-market execution
• General channel understanding
• People supervision or team leadership
• Territory coverage planning
• Promotional campaign execution
• Basic data analytics and reporting
• Communication & negotiation

Key Activities & Responsibilities

Channel Planning & Sales Execution

• Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
• Execute sales, promotional, and visual merchandising strategies in the general trade.
• Monitor competitor activity and advise on local tactical response.
• Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
• Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.

Field Operations & Compliance

• Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
• Support training execution of channel partner and distributor as per regional calendar.
• Conduct daily inspections in general trade. Manage escalation resolution based on observations.
• Drive adherence to policies, PPPs, and merchandising guidelines.

Stakeholder Engagement & Customer & Channel Partner Experience

• Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
• Align execution with BU-wide strategy and customer needs.
• Act as liaison between in-trade realities and head office plans.
• Ensure channel partner readiness and consistent delivery to customer needs.
• Improve customer satisfaction through proactive issue resolution and service enhancements.
• Embed continuous improvement in channel partner support and trade execution.

Performance Monitoring & Insights

• Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
• Analyse customer and channel partner trends to inform interventions.
• Provide timely reporting to stakeholders and ensure audit readiness.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

Budget & Cost Control

• Provide input into regional budget planning in relation to channel partner execution requirements.
• Identify cost-saving and revenue-generation opportunities.
• Streamline systems and processes to reduce operational costs.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.