Specialist - Area Omnichannel.Commercial Operations

<p>Specialist - Area Omnichannel (Vredendal)</p><p>At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy. This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.</p><ul><li>3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.</li><li>At least 3 years of experience in a specialized role, with supervisory experience.</li><li>Proven ability to manage dual-channel models across large areas.</li><li>Experience in managing multiple channel partners and informal/General Trade sales environments.</li><li>Prior supervisory or lead field role experience is preferred.</li><li>Strong skills in procedures, products, systems, channel partner management, and data analytics.</li><li>Excellent communication and negotiation abilities.</li><li>Ability to provide technical guidance and manage own performance.</li><li>Experience in building a culture of continuous improvement and high performance.</li><li>An ambassador for the team, embodying brand values and vital behaviors.</li></ul><ul><li>Contribute to quarterly planning, refining tactical plans weekly.</li><li>Execute sales and promotional strategies, monitor competitors, and advise on local tactics.</li><li>Manage partner relationships to drive acquisition and activation.</li><li>Forecast stock and materials, influencing their distribution.</li><li>Supervise channel partners, ensuring compliance with call cycles and training.</li><li>Conduct daily trade inspections and manage escalations.</li><li>Ensure adherence to policies and guidelines.</li><li>Build strong internal and external relationships, aligning execution with customer needs.</li><li>Act as a liaison between in-trade realities and head office plans.</li><li>Improve customer satisfaction through proactive issue resolution.</li></ul>