Specialist - Area Omnichannel.Commercial Operations

Specialist - Area Omnichannel (Vredendal)

At MTNSA, we strive to create an inspiring work environment. The Specialist - Area Omnichannel role is crucial in implementing operational plans and managing channel partners to achieve our Prepaid strategy. This role requires a hybrid capability, balancing indirect and direct partner management, and a deep understanding of customer needs and aspirations.

Qualifications

• 3-year Degree/Diploma in Commerce (Marketing/Communication) or related field.
• At least 3 years of experience in a specialized role, with supervisory experience.
• Proven ability to manage dual-channel models across large areas.
• Experience in managing multiple channel partners and informal/General Trade sales environments.
• Prior supervisory or lead field role experience is preferred.
• Strong skills in procedures, products, systems, channel partner management, and data analytics.
• Excellent communication and negotiation abilities.
• Ability to provide technical guidance and manage own performance.
• Experience in building a culture of continuous improvement and high performance.
• An ambassador for the team, embodying brand values and vital behaviors.

Responsibilities

• Contribute to quarterly planning, refining tactical plans weekly.
• Execute sales and promotional strategies, monitor competitors, and advise on local tactics.
• Manage partner relationships to drive acquisition and activation.
• Forecast stock and materials, influencing their distribution.
• Supervise channel partners, ensuring compliance with call cycles and training.
• Conduct daily trade inspections and manage escalations.
• Ensure adherence to policies and guidelines.
• Build strong internal and external relationships, aligning execution with customer needs.
• Act as a liaison between in-trade realities and head office plans.
• Improve customer satisfaction through proactive issue resolution.