Store Supervisor Sheet Street Ilanga

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Support store management in the daily operations of a store to ensure that the overall objectives, store targets, and customer service standards are met &amp; exceeded.
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<li style="margin-bottom:0cm">Grade 12.</li>
<li style="margin-bottom:0cm">2 to 3 years' experience in retail supervisory capacity.</li>
<li style="margin-bottom:0cm">Knowledge on sales &amp; service management.</li>
<li style="margin-bottom:0cm">Proficiency in MS Office.</li>
<li style="margin-bottom:0cm">Effective Communication skills.</li>
<li style="margin-bottom:0cm">Business understanding of retail trade, brand, customer &amp; product.</li>
</ul><p class="MsoNormal"><b>Sales &amp; Customer Experience Management:</b></p>
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<li style="margin-bottom:0cm">Drive sales through the implementation of customer experience processes to meet customer service standards and achieve sales targets.</li>
<li style="margin-bottom:0cm">Meet customer service standards and achieve sales targets. This includes new account/membership targets.&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li style="margin-bottom:0cm">Maintain floor housekeeping and visual merchandise standards.&nbsp;</li>
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<p class="MsoNormal">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p class="MsoNormal"><b>Team Management:</b></p>
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<li style="margin-bottom:0cm">Assist in driving the team within a store to achieve store KPIs and operational strategy in line with company values.</li>
<li style="margin-bottom:0cm">Provide ongoing coaching &amp; mentoring to enable and up-skill store associates.</li>
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<p class="MsoNormal">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p class="MsoNormal"><b>Stock Management:</b></p>
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<li style="margin-bottom:0cm">Ensure that stock is accurately received &amp; unpacked to merchandise and replenish the sales floor.</li>
<li style="margin-bottom:0cm">Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.</li>
<li style="margin-bottom:0cm">Oversee the general maintenance of the stockroom to meet housekeeping standards.</li>
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<p class="MsoNormal" style="margin-bottom:0cm">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</p>
<p class="MsoNormal"><b>Risk Management:</b></p>
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<li style="margin-bottom:0cm">Assist with compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO (Continuous Monitoring) reports, POS (Point of Sales) reports, health &amp; safety standards, weekly hanger counts, security etc.)</li>
<li style="margin-bottom:0cm">Ensure and enforce overall compliance to policies and procedures. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li>
</ul>
<p class="MsoNormal">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</p>