Store Supervisor - Truworths Cavendish Square

Business Area: Field Operations

Workplace Type: On-site

Location - Town / City: Cape Town

Job Description: The store supervisor supports the store manager, floor manager and admin manager with the day-to-day running of the store. This person drives promotions and new accounts in the store ensuring the queues are managed effectively to ensure good customer service. Strong communication and a proactive approach is what makes this person effective in their role.

Key Responsibilities:

• Assist the manager with the day-to-day running of the store
• Making sure that the MBP and visual standards are maintained
• Maintaining the visual appeal of the store – in store housekeeping
• Make sure that staff adhere to the policies and procedures
• Conduct and assist with hanger counts
• Conducting regular spot checks at the service desk and fitting room
• Giving regular feedback to your manager on poor and best sellers
• Assist with staff training, performance management, recruitment and IR
• Driving promotions in the store
• Driving customer service in the store
• Manage the opening of new accounts
• Queue management
• Admin duties including Admin Checks and following up on audits

Qualifications and Experience:

• Experience / Knowledge: Computer literacy, good admin/credit knowledge

Competencies:

Behavioral: Passion for fashion and attentive to detail Proactive, accurate and numerate Excellent customer service and good people skills Excellent communication skills Security conscious and self-motivated Attention to detail and vigilant with shrinkage