Team Leader: Operational Analytics (Operations Delivery)

Job Title

Team Lead Business Analyst

Company

Capitec

Location

Not specified

Responsibilities

• Lead and develop a team of Business Analysts
• Drive continuous improvement and business optimisation initiatives
• Facilitate process redesign and operational excellence
• Translate business challenges into practical and sustainable solutions
• Build stakeholder relationships across business areas
• Foster innovation and a culture of continuous improvement

Experience

Minimum/Ideal

• 3–5 years' experience leading Business Analysts, Process Analysts, Continuous Improvement Specialists or similar roles.
• Proven experience leading process optimisation and business improvement initiatives.
• Experience facilitating business process analysis, requirements gathering and solution design.
• Experience managing multiple improvement initiatives and competing stakeholder priorities.
• Experience developing and mentoring analytical and process improvement teams.

Function Specific Experience

• Mapping, reviewing and redesigning business processes.
• Identifying root causes of operational inefficiencies and implementing sustainable improvements.
• Applying business analysis methodologies and frameworks.
• Conducting impact assessments and business case evaluations.
• Facilitating workshops with operational and business stakeholders.
• Driving continuous improvement using Lean, Agile, Six Sigma or similar methodologies.
• Translating business requirements into operational solutions.
• Measuring and tracking improvement outcomes and benefits realisation.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function Specific Knowledge

• Business Analysis methodologies and frameworks.
• Process mapping and process optimisation practices.
• Continuous Improvement principles.
• Change management principles.
• Root cause analysis techniques.
• Requirements elicitation and documentation.
• Stakeholder management and facilitation techniques.
• Process automation opportunities and business process redesign.
• Agile delivery methodologies.
• Business case development and benefits tracking.
• Operational excellence principles.
• Process governance and controls.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Decision making skills
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Problem solving skills
• Project Management Skills (Methodolgy Specific)
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

How to Apply

• To see what life at Capitec is all about and complete a short assessment, please click here!
• Once you have completed the above finalize your application by clicking apply below.