Contract Manager - Security

Business Unit / Division

Thorburn Security Solutions

Job Type Classification

Permanent

Location

Pretoria

About Us

Thorburn Security Solutions is seeking a highly experienced, hands-on Contract Manager to lead a large Distribution Centre (DC) operation. The role requires a dynamic leader with strong operational, security, and people management expertise, capable of overseeing a workforce of 300+ employees in a fast-paced, high-performance environment. Reporting to the Reporting Operations Manager, the Contract Manager is responsible for monitoring the security operations for a client. Implement security regulations and rules to ensure a safe environment for employees and visitors of the client. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Manage and oversee end-to-end warehouse operations to ensure efficiency, accuracy, and service delivery excellence
• Lead, motivate, and manage a workforce of 300+ employees, including supervisors and team leaders
• Ensure effective labour management, including workforce planning, productivity monitoring, and cost control
• Oversee and enforce warehouse security management and risk mitigation processes
• Implement and manage risk management strategies to safeguard assets and operations
• Conduct and compile investigation reports on incidents, losses, or breaches
• Ensure strict adherence to SLAs, KPIs, and client expectations
• Drive continuous improvement initiatives to optimise productivity and reduce operational costs
• Maintain compliance with health, safety, and security standards
• Manage time and attendance systems and ensure workforce accountability
• Conduct disciplinary processes, including chairing hearings and managing on-site discipline
• Build and maintain strong client relationships with Woolworths stakeholders
• Monitor, analyse, and report on operational performance

Skills and Competencies

• Leadership and people management
• Labour relations and workforce optimisation
• Security, risk management, and investigation capability
• Conflict resolution and disciplinary expertise
• Operational planning and execution
• Strong attention to detail and compliance focus
• Ability to perform under pressure in a demanding environment
• Fluent in English and Afrikaans (spoken and written)

Qualifications

• Matric (Grade 12)
• Proven experience in a Contract Manager / Senior Warehouse Management role
• Experience managing large teams (300+ employees) within a DC/warehouse environment
• Proven DC Warehouse experience in security management
• Strong background in logistics, supply chain, or warehouse operations
• CIIMS Certification, Security Management Certification, or relevant higher qualification
• Valid Grade A PSIRA Certification
• Strong knowledge of labour management practices and time & attendance systems
• Proven ability in risk management and compiling investigation reports
• Demonstrated ability to chair disciplinary hearings and manage employee relations on-site