Hospital General Designate

We provide meaningful careers that connect people with purpose.

We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

Under the guidance of the Hospital General Manager and/or Regional General Manager the Hospital Manager Designate will assist with the daily leadership of the business unit to facilitate the sustainable performance of the site in alignment to the Netcare values and fostering a culture of inclusivity and empowerment in collaboration with the Hospital General Manager and/or Regional General Manager.

The incumbent will participate in the scanning and interpreting of macro and microenvironments to implement, and drive agreed strategies. This role aims to provide critical leadership skill by developing talent with the requisite skills building overall management and leadership capacity for effective service delivery, enhanced stakeholder value and growth of business units.

The incumbent will maintain and build relationships with existing medical doctors and networks of stakeholders.

THE INCUMBENT WILL BE REQUIRED TO:

• Complete intensive learning and development activities both of an experiential and formal training nature.
• Carry out daily tasks at the appointed hospital under the mentorship of the Hospital General Manager.
• Complete an assessment process

KEY WORK OUTPUT AND ACCOUNTABILITIES

ORGANIC GROWTH

Strategic direction

• Demonstrate leadership by conveying a strong sense of commitment to the Netcare values.
• Implement key performance areas for the business unit.
• Identify areas for change and new business opportunities for the business unit as potential growth areas.

New business development

• Develop a stakeholder strategy for business growth and new development, specific to new doctors and specialists.
• Refer potential new business opportunities to the Hospital General Manager for further consideration.
• Identify and explore new business opportunities by contacting potential doctors and specialists
• Analyse business relationships, determining due diligence requirements and measuring risks.

Environmental Scanning

• Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects.
• Identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share.
• Understand brand strategies and develop and execute targeted initiatives to build brand loyalty and to showcase Netcare’s value proposition.
• Stay abreast of industry related events, publications, and announcements.
• Stay abreast of on-going projects in the health sector in terms of scope, funding and delivery models.

Business plan development

• Maintain and assist with developing a detailed business plan to ensure effective accomplishment of potential income and market share growth.
• Understand the financial fundamentals of the healthcare industry in depth.
• Have an understanding of business risk and develop /maintain a plan to mitigate risk at all levels of the Operations.

Branding and marketing

• Be a custodian for the Netcare brand and align products, services, day to day activities and customer interactions with overall brand value propositions to drive the consistent delivery of brand promise through culture, systems, attitudes and external relationships.
• Understand customer / brand strategies and develop / execute customer specific, joint business plans with strategic initiatives, tactical implementation and KPIs.

Financial management

• Secure and manage sufficient financial resources to facilitate and explore future business development or expansion.
• Conduct business viability assessments.
• Develop and achieve financial objectives for the business unit, aligned to the Regional and Group targets.

CONSISTENCY OF CARE

Operational delivery

• Initiate and implement operational activities of the business unit aimed at delivering best patient experience, best outcomes, with cost efficiency whilst ensuring that employees remain engaged.
• Ensure best and safest patient care.

Financial and people planning

• Ensure operational efficiency which includes the management of the financial indicators and drivers of the business.
• Prepare annual funding estimates, forecasting the demand for services and allocating budgets.
• Improve and maintain delivery of the health service by planning the services and accounting for the cost of care and the distribution of staff.

Policies and procedures

• Ensure compliance with policies and procedures.

INVESTMENT

Build stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Display a professional attitude when responding to potential business partner’s requirements.
• Maintain customer intimacy through building relationships with doctors and external providers to build patient loyalty.
• Be a brand ambassador and represent the Hospital by attending networking and industry events.
• Ensure broad communication to members of the community, local interest groups, local politicians, industrial associations and the media in relation to promote the business unit and the services provided.
• Maintain active participation and membership in networking with organizations.

TRANSFORMATION OF OUR SOCIETY

Transformation targets

• Champion the Leading the Netcare Way, and strategically lead through a culture of inclusivity.
• Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
• Provide timely guidance and feedback to direct report to help strengthen skill areas and leverage potential.
• Establish the business unit to be an employer of choice to attract and retain the best talent to achieve group objectives.
• Recognise and reward performance appropriately.

People development

• Responsible for ensuring that leadership behaviours are modelled and aligned to the Netcare values.
• Provide timely guidance and feedback to help strengthen skill areas and leverage potential.
• Provide training and development opportunities for the respective teams aligned to the team’s core function.