LDC Account Manager - Partner.Commercial Operations SA

for paragraphs,

for section headers,

• for list items. No CSS, no divs, no br. Preserve original content word-for-word. We have raw HTML with many spans and styles. Need to extract text content, preserving it exactly (including punctuation, line breaks?). We need to convert to semantic HTML. We need to identify sections: The raw text includes: First a
  with many li items describing context (maybe "Key Responsibilities"? Actually it's a list of bullet points describing environment etc. Could be considered "Key Responsibilities" or "Job Description". The text: "Fast moving industry with constantly changing business requirements and technologies", etc. Those are bullet points. Then a paragraph with   (non-breaking space) then a paragraph with Minimum Requirements. Then subheadings Education, Experience, Training, Key Performance Areas, Key Tasks, Input into Operational Planning, Account Management, Customer Service and Satisfaction, Quality Control, Supervisory / Leadership / Managerial Tasks, Competencies, Skills / physical competencies. We need to wrap each section header in

  . The raw uses for headings. We'll convert those to

  . For subheadings like Education:, Experience:, Training:, etc they are within

  Education:

  etc. So we should turn those

  Education:

  into

  Education:

  . Similarly for Experience:, Training:, Key Performance Areas:, Key Tasks:, Input into Operational Planning, Account Management, Customer Service and Satisfaction, Quality Control, Supervisory / Leadership / Managerial Tasks:, Competencies, Skills / physical competencies:. Also there is a heading "Key Tasks:" then a line "

  Input into Operational Planning

  " which is a sub-subheading? Actually after "Key Tasks:" there is a paragraph with strong "Input into Operational Planning". That could be considered a subsection under Key Tasks. We'll treat it as

  Input into Operational Planning

  . Also there is a paragraph with   (non-breaking space) after Minimum Requirements heading? Actually after the Minimum Requirements heading there is a

   

  then Education heading. We'll ignore empty paragraphs. We need to preserve all content word-for-word. So we need to extract the text inside each element, stripping tags but preserving spaces and line breaks? The instruction: preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. So we must keep the exact text as appears, including punctuation, but we can drop the HTML tags and replace with semantic tags. However we must ensure we don't lose any characters like spaces. The original text includes spaces inside spans. We'll just extract the inner text. We need to output HTML only, no markdown fences. Let's parse manually. First block:

  • Fast moving industry with constantly changing business requirements and technologies
  ... many li items. We need to convert that ul to maybe a
  • list under a section header? There's no explicit heading before it. Could be considered part of job description/intro. Since no clear section header, we could wrap paragraphs in

    . But it's a list. The instruction: If text has no clear sections, just wrap paragraphs in

    tags. But we have a list; we should preserve list format using

    • . Since it's a list, we should keep it as
      • . However we need a heading? Not given. Could treat as introductory paragraphs? But it's a list; we can just output the
        • directly without a heading? The instruction says use

          for section headers (e.g. Responsibilities, Qualifications...). If there is no clear section header, we just wrap paragraphs in

          . But we have a list; maybe we should treat it as a list under no heading, just output the list. That seems okay. Thus first output:

          • Fast moving industry with constantly changing business requirements and technologies
          ... etc. Then after that list, there is a

           

          (non-breaking space). That's essentially empty; we can ignore? It's content: a non-breaking space. Should we preserve? It's a space character. Probably we can ignore as it's just formatting. Safer to preserve as a paragraph containing a space? But that would be weird. I'd ignore empty paragraphs. Then we have

          Minimum Requirements

          . This is a heading. Convert to

          Minimum Requirements

          . Then

          Education:

          =>

          Education:

          Then a
          • ... Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related
          Then

          Experience:

          =>

          Experience:

          Then a
          with multiple li items. Then

          Training:

          =>

          Training:

          Then
          list. Then

          Key Performance Areas:

          =>

          Key Performance Areas:

          Then

          Key Tasks:

          =>

          Key Tasks:

          Then

          Input into Operational Planning

          =>

          Input into Operational Planning

          Then

           

          (ignore) Then
          list (the items under Input into Operational Planning). Then

          Account Management

          =>

          Account Management

          Then
          list (Account Management items). Then

          Customer Service and Satisfaction

          =>

          Customer Service and Satisfaction

          Then
          list. Then

          Quality Control

          =>

          Quality Control

          Then
          list. Then

          Supervisory / Leadership / Managerial Tasks:

          =>

          Supervisory / Leadership / Managerial Tasks:

          Then
          list. Then

          Competencies

          =>

          Competencies

          Then

          Skills / physical competencies:

          =>

          Skills / physical competencies:

          Then
          list (skills). After that, the text ends abruptly with "
          • P". It seems cut off. The original snippet ends with "P". Probably incomplete. We must preserve exactly as given. So we need to include that incomplete text? The instruction: preserve ALL original content word-for-word. So we must output that incomplete text as is. However we are converting to HTML; we need to keep the text inside the li. The li currently has opening
          • P and then no closing tags. The original snippet ends there. We must output exactly that text inside the li? But we need to produce valid HTML? The instruction didn't require valid HTML, just clean semantic HTML. But we must preserve content. The incomplete snippet may be an artifact; we should output as is, but we need to close tags? The instruction says preserve ALL original content word-for-word — do not add, remove, summarise, or rephrase. If we add closing tags, we are adding content not present. So we must not add closing tags. That would produce invalid HTML but that's okay per instruction? It says return ONLY the HTML. It didn't say it must be valid. But likely they expect valid HTML. However the original snippet is truncated; maybe it's a mistake in the provided text. We could assume the rest is missing and we should not invent. We could output the li with the text "P" and leave it unclosed? That would break HTML. Better to assume the snippet is complete and the "P" is part of a word like "Presentation skills" maybe? Actually the skills list earlier had items: Planning skills, Analytical skills, Computer literate, Problem solving skills, Conflict management skills, Communication skills, Negotiation skills, Presentation skills, Ability to meet deadlines, P... maybe "Presentation skills" was already listed; the next might be "Presentation skills" then "Ability to meet deadlines" then "P" maybe "Presentation skills"? Actually we saw "Presentation skills" already in list. Then "Ability to meet deadlines". Then the next item maybe "P" stands for something like "Presentation"? Not sure. Given the risk, maybe we should output the list as we have until the last complete li before the cut-off. The last complete li before the cut-off is "Ability to meet deadlines". After that there is a li starting with "P". Since it's incomplete, we could ignore it? But that would be removing content. The instruction says do not remove. So we must include it. We could output the li with the text "P" and not close the li or ul. But then the HTML would be malformed. Perhaps we can close the li and ul anyway, as adding tags is adding content. However maybe the instruction expects us to ignore the broken markup and just output the text "P" as a list item? I'd decide to output the li with the text "P" and close the li and ul to keep it valid, considering that the missing closing tags are likely due to truncation and we are preserving the text content "P". Adding closing tags does not add textual content; it's just markup. The instruction about not adding content likely refers to textual content, not markup. It's ambiguous. Given typical tasks, they'd expect valid HTML. I'll produce valid HTML by closing open tags appropriately. Thus final HTML:
            • Fast moving industry with constantly changing business requirements and technologies
            • Fluid complexities of customer expectations and demands
            • Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
            • Highly dynamic and fluctuating Telecommunications and ISP industry
            • Total customer experience for MTN brand
            • Constantly changing consumer and market needs
            • Market dynamics and developments
            • MTN policies, processes and procedures
            • Regulatory industry norms govern MTN and partners
            • Highly pressurized, deadline-driven environment
            • Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
            • Participative environment – highly diverse and team-focused

            Minimum Requirements

            Education:

            • Minimum of 3 year Degree / Diploma in Commerce ( Sales / Financial /Marketing / Communication) or related

            Experience:

            • At least 3 years of experience in the telecoms industry
            • Experience in Account Management is essential, preferably in fast moving industry
            • ICT Experience (GSM) is preferable
            • Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
            • Experience working in a medium organization

            Training:

            • Products and Services
            • Telecommunications
            • GSM technology
            • Contract appreciation and business related courses

            Key Performance Areas:

            Key Tasks:

            Input into Operational Planning

            • Provide input into operational and promotional planning which will ensure revenue growth within an allocated portfolio of accounts.
            • Monitor growth opportunities through competitor activity scanning and feedback to business on such opportunities for further development.
            • Recommend ways to exploit new opportunities to grow the business further
            • Provide input into the fine tuning of processes, systems and support in line with changing work practices.

            Account Management

            • Maintain a thorough knowledge of commercial terms of agreements and manage and grow commercial relationships within assigned portfolio of accounts.
            • Carry out commercial relationship obligations (or assist into) within allocated portfolio of accounts, after commercial agreements are concluded.
            • Assist with the management and maintenance of account and promotional plans for an assigned portfolio of accounts.
            • Provide assistance with the end-to-end management of sub-portions of the RSM’s accounts under the RSM’s supervision.
            • Manage one or more allocated accounts in line with regional / channel strategy and macro-plans as defined by the channel / sub-channel / regional managers.
            • Resolve escalated issues or escalate as appropriate.
            • Implement innovative promotional activities in line with Marketing and channel objectives, requirements and guidelines.
            • Increase MTN’s Brand presence continuously by increasing MTN influence within the allocated portfolio of accounts.
            • Provide input into the forecasting of acquisition numbers, retention numbers and stock required for the allocated portfolio of accounts.
            • Liaise with relevant areas to ensure delivery of SLA for the assigned portfolio of accounts (e.g. supply chain, billing, etc).
            • Support in the identification of P&S information and training requirements for staff within allocated portfolio of accounts and liaise with Marketing and Training to ensure provision of effective information and training as required.
            • Provide regular feedback on competitive threats to MTN business and advice on product/service enhancement requirements.
            • Provide feedback on MTN’s risk exposure regarding the financial performance of the allocated portfolio of accounts and provide recommendations as appropriate.
            • Prepare reports on account performance as required.

            Customer Service and Satisfaction

            • Build and maintain solid relationships with all stakeholders.
            • Provide on-going support to existing accounts and work actively towards creating new profitable revenue streams through new accounts.
            • Ensure all customer queries are attended to and resolved within agreed SLA’s.
            • Ensure that customer specifications are met and that the customer is satisfied with the end service and/or product.
            • Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
            • Provide advice on the best approach to reach the best results.

            Quality Control

            • Utilize sound practices that comply with best practice, legislation or other regulations / parameters / guidelines.
            • Maintain quality standards that will enhance the customer experience and cost efficiency.
            • Work consistently according to standard operating procedures.
            • Analyse situations and take necessary action to ensure quality is maintained.
            • Seek feedback from clients/ stakeholders and continuously seeks ways of improving on quality and customer service standards.

            Supervisory / Leadership / Managerial Tasks:

            • Adopt a customer centric approach
            • Build employee relations and collaborative teamwork
            • Build professionalism, loyalty and commitment to the organization
            • Communicate actively and effectively resolving any potential conflicts that may arise
            • Have the self insight and flexibility to adapt to different situations
            • Live the MTN Brand – change and influence employees behaviour

            Competencies

            Skills / physical competencies:

            • Planning skills – plan, prioritise, resource allocation and deliver on time
            • Analytical skills – weighing up the pro’s and con’s; making sense of information
            • Computer literate
            • Problem solving skills
            • Conflict management skills
            • Communication skills
            • Negotiation skills
            • Presentation skills
            • Ability to meet deadlines
            • P
            We need to ensure we didn't miss any text: The original also had a paragraph with Key Performance Areas: then Key Tasks: then Input into Operational Planning. We turned each into h4. Good. We also had a

             

            after Input into Operational Planning heading before the list; we ignored it. We also had a

             

            after the Minimum Requirements heading before Education; we ignored. We also had a

             

            after the list under Input into Operational Planning before Account Management? Actually after that list there is a closing
          then

          Account Management

          . No extra spaces. We also had a

           

          after the list under Account Management before Customer Service? Actually after Account Management list there is a
          then

          Customer Service and Satisfaction

          . No extra. We also had a

           

          after Customer Service list before Quality Control? Actually after Customer Service list there is
          then

          Quality Control

          . No extra. We also had a

           

          after Quality Control list before Supervisory? Actually after Quality Control list there is
          then

          Supervisory / Leadership / Managerial Tasks:

          . No extra. We also had a

           

          after Supervisory list before Competencies? Actually after Supervisory list there is
          then

          Competencies

          . No extra. We also had a

           

          after Competencies heading before Skills heading? Actually after Competencies heading there is

          Skills / physical competencies:

          . No extra