Online Merchant - Volpes - (Fixed-Term Contract | Maternity Cover)

An exciting opportunity has become available within Volpes for a dynamic and commercially driven Omni Merchant / Online Merchant on a fixed-term maternity cover contract. The successful candidate will play a key role in driving the brand’s online trading performance, customer experience, and product execution across digital platforms. This role requires a highly organised individual with strong analytical, planning, and collaboration skills, as well as the ability to thrive in a fast-paced retail environment while contributing to the continued growth of the Volpes brand within TFG.

Qualifications

• Relevant tertiary qualification.
• 1–3 years’ experience in an Online Merchant or similar role.
• Experience in e-commerce, online trading, or digital retail environments is advantageous.

Skills

• Strong communication and stakeholder management skills.
• Customer-focused with a proactive and solution-driven mindset.
• Excellent planning, organisation, and time management abilities.
• Strong attention to detail and administrative accuracy.
• Ability to manage multiple deadlines in a fast-paced environment.
• Commercially aware with an understanding of retail and online trading.
• Tech-savvy with the ability to work across digital platforms and systems.
• Collaborative team player with strong problem-solving abilities.
• Adaptable, organised, and driven to improve processes and performance

Behavioural Skills

• Communicates Effectively - conveys information and communicates ideas in a clear, concise and impactful manner
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Responsibilities

• Deliver high levels of customer and internal service excellence.
• Resolve customer queries efficiently and provide alternative solutions where needed.
• Manage projects and online campaigns from start to finish within agreed deadlines.
• Manage storefront uploads and ensure all online content is uploaded accurately and on time.
• Quality assess final content to ensure it meets brand standards, campaign objectives, and is free from errors or omissions before publishing deadlines.
• Ensure product uploads, stock availability, and website updates are completed without delays.
• Maintain accurate product attributes, grouping, naming conventions, and taxonomy within the omni system.
• Manage and update taxonomy to ensure products are correctly categorised and linked online.
• Ensure product images are received and sent to studio timeously to support launch deadlines.
• Coordinate effectively with marketing, studio, distribution centre, and other internal teams to meet campaign and trading requirements.
• Align online content with promotional calendars, marketing campaigns, and seasonal launches.
• Support the rollout and execution of time-based campaigns and promotions.
• Identify opportunities to improve website content and create a customer-centric online experience.
• Monitor stock flow, sales performance, markdowns, and other key trading KPIs.
• Maintain ongoing communication with key stakeholders regarding upcoming promotions, marketing campaigns, and project status updates.
• Display strong attention to detail, organisation, and effective time management.
• Stay informed on fashion trends, customer behaviour, and innovative retail practices.