Operations Manager - Corporate Money In

Operations Manager: Corporate Money In

We are seeking a dynamic and results-driven Operations Manager to join our Corporate Administration and Servicing team. Lead the delivery of tactical business plans and operational strategies and drive execution through managers and their teams.

The ideal candidate will demonstrate:

• A proactive, solutions-focused mindset with a willingness to challenge the status quo and think innovatively.
• A strong track record of driving operational excellence and delivering against strategic objectives and performance targets.
• A passion for creating exceptional customer experiences and delivering value.
• The ability to build effective relationships and collaborate successfully with a wide range of stakeholders.
• Strong leadership skills with the capability to inspire, develop, and empower teams to achieve business outcomes.

This is an exciting opportunity for a motivated leader who thrives in a fast-paced environment and is committed to driving operational success while fostering a culture of continuous improvement.

Key Responsibilities

Risk, Governance and Compliance

• Management and oversight of the Money In and Section 14 functions
• Accountability for governance and compliance at an operational level.
• Implementation and management of business processes and frameworks in line with legislative rules.
• Identification, reporting and tracking of risk items. Proposing mitigation and resolution options.
• Reporting to Trustee Boards, Corporate Boards and Senior stakeholders.
• Management of internal and external audits.

Operational Efficiency

• Critically analyse and suggest improvements to the current technology used to support the team in enhancing the Employer and Member experience.
• Analyse current workflows and processes and identify opportunities for efficiencies and automation.

Management Effectiveness

• Track and report on key operational metrics to ensure productivity and quality standards are met.
• Lead, mentor, and manage team leaders holding them accountable for service delivery.
• Management of the end-to-end HR function.
• Build talent pipeline through ongoing training and development of direct reports.
• Set operational standards and best practice for internal environment.
• Ensure teams operate at optimal capacity.

Relationship Building

• Work closely with internal and external stakeholders (e.g. IT, Corporate Distribution) to foster collaboration, better ways of work and improved customer outcomes.
• Resolve complex issues and conflict through effective communication and negotiation skill.

Requirements

• Appropriate tertiary qualification is preferable.
• At least 5 years’ work experience in a Financial Services/Retirement Fund environment within a management or senior lead role.
• Old Mutual SuperFund process, product and systems knowledge is preferable.
• Knowledge of the Pension Funds Act, specifically Sections 13A and 14.

• Demonstrated leadership capabilities with the ability to manage multi-functional teams.
• Ability to interpret complex data and derive insights.
• Strong track record in managing stakeholder relationships.
• Advanced proficiency in Microsoft Excel, with the ability to analyse and model financial data.
• Strong report-writing skills.
• Good understanding of managing processes within retirement fund operations.

Skills

Action Planning, Backlog Management, Change Management, Data Compilation, Executing Plans, Legal Practices, Occupational Safety and Health, Oral Communications, Organizational Design, Policies & Procedures, Professional Presentation, Project Budget Management, Project Delivery Management, Readiness Assessments

Competencies

Builds Effective Teams

Communicates Effectively

Customer Focus

Directs Work

Drives Engagement

Drives Results

Ensures Accountability

Financial Acumen

Education

NQF Level 9 – Masters

Closing Date

16 July 2026 , 23:59

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.