People Support Desk Coordinator

Purpose of the Job

The purpose of the People Support Desk Coordinator role is to attend to and resolve basic employee queries (submitted via telephonic or email) relating to payroll, benefits, mobility, organisation management, HR system incident management, compensation and learning for the Shoprite Group.

Job Objectives

Providing excellent customer service experience to all Shoprite employees with clear communication and feedback to employees as customers of people services. Participating in all People Service Desk activities to support the Group’s employee value proposition and related employee experience. Receiving and logging queries, requests and/or incidents on the relevant system to generate a record of customer (employee or line manager) engagement. Resolving level one support queries and updating the relevant employee record. Applying Group People Support Desk processes in accordance with agreed standards or procedures. Contacting employees and /or line manager as required to enable the delivery of People services.

Qualifications

• Diploma in Human Resources or Customer Services or equivalent - (beneficial).
• Grade 12, National Senior Certificate - (essential).

Experience

• 1 years in an HR Contact Centre, shared service with exposure to interacting with employees in a functional area – (payroll, benefits, org management) or equivalent - (essential).

Knowledge and Skills

• Experience within the FMCG, retail sector or similar - (preferred).