Job Description
About The Service Lab
The Service Lab consists of 15 unique functions that serve to centralise and departmentalise various functions throughout Discovery. Our department's Vision is to be recognised as the thought leader to all areas of Discovery developing and driving best practice. The culture within the department is one of constant learning, knowledge sharing, change and innovation.
Job Purpose
To perform quality audits on various functions within Discovery, including the collation of audit data
and compilation of reports.
Principal Accountabilities
- Auditing of sales processes and protocols accurately.
- Compilation of daily, weekly and monthly reports relating to the audits performed.
- Identifying areas of concern and system related issues.
- Provide feedback on audit findings to team leaders, managers, including disputes/error rates.
- Make recommendations for improvements in systems and processes.
- Host and attend calibration sessions when required.
Education
- Matric – Essential
- Completed relevant tertiary degree – Advantageous
Experience
- Minimum of 2 years conducting Quality Audits.
- Discovery Connect Sales experience – Advantageous.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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