Sales Consultant - Dial a Bed - Pinelands (Cape Town)

Job Title

Sales Assistant

Main Purpose of the Position

Sales maximization, ensure service excellence, administration, adhering to company policies and procedures, merchandising and housekeeping as well as effective teamwork and self-management

Requirements

• Must have a matric certificate (Grade 12)
• 2 – 3 years’ retail sales experience

Skills

• Must have a systematic work approach
• Must have excellent customer communication skills
• Must have good telephone etiquette
• Computer literate
• Attention to detail
• Time management
• Internal motivation
• Must be able to handle conflict
• Must be able to work under pressure
• Friendly, motivated and calm
• Friendly and engaging personality
• Comfortable working with members of the public
• Should have a confident manner
• Must be helpful and polite
• Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock
• You should have a comprehensive understanding of your area of sales (i.e. retail, Fast Moving Consumer Goods, sports equipment, etc.)
• Able to work as part of a sales team
• Knowledge of inventory techniques
• Should be of a smart appearance and articulate

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act

Responsibilities

• Sales maximization
• Always providing excellent customer service
• Basic administration
• Following company policies and procedures
• Assuring that showroom looks presentable at all times
• Be involved in stock control and management
• Assisting shoppers to find the goods and products they are looking for
• Being responsible for processing cash and card payments
• Stocking shelves with merchandise
• Answering queries from customers
• Reporting discrepancies and problems to the supervisor
• Giving advice and guidance on product selection to customers
• Balancing cash registers with receipts
• Dealing with customer refunds
• Keeping the store tidy and clean, this includes hovering and mopping
• Responsible dealing with customer complaints
• Working within established guidelines, particularly with brands
• Attaching price tags to merchandise on the shop floor
• Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc
• Receiving and storing the delivery of large amounts of stock
• Keeping up to date with special promotions and putting up displays