Senior Manager - IS Governance and Technical Assurance.Technology Information

Job Title

Information Security Manager

Company/Organisation Name

MTNSA

Location

Not specified

Primary Job Purpose

To implement and maintain the Information Security Management System Framework within MTNSA.

Minimum Requirements

• Minimum of 4 year tertiary qualification in Information Systems or Engineering (BSc IT, Bcom IT, Diploma IT)/ Masters advantageous
• Managerial courses will be an advantage
• CISSP, CISM or equivalent Information Security qualification or relevant proven working experience

Experience

• Manager track record of 5 years or more with at least 3 years in relevant sector / industry
• Experience in designing and implementing organisation wide information security framework.
• Experience in managing and implementing information security projects.
• Exposure to managing external vendor/supplier relationships and service level agreements
• Understanding of general regulatory requirements in the telecom industry
• Advanced working understanding of the information technology environment of a telecom company.
• Experience in Governance, Enterprise Risk Management and Compliance.
• Worked across diverse cultures and geographies advantageous

Training

• People management Skills
• Industry related seminars / conferences
• Systems training
• Telco-related training
• Presentation skills
• Communication (written and verbal)
• Negotiation
• Other IT Specific – Architecture, Networks & Storage infrastructure systems
• CISSP, CISM or equivalent Information Security qualification or relevant proven working experience

Competencies

• Head - Big Picture Focus (20)
• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility
• Results Achiever - Produces sustainable divisional results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others

Behavioural qualities

• Influential
• Decisive
• Action-oriented
• Customer centricity
• Assertive
• Comfortable working with abstracts and concepts
• Attention to detail
• Flexible and adaptable
• Agnostic towards technology/application vendor and product choices – focus on results than in personal choices
• Has a reputation for integrity and displays a high degree of solution intellectual capacity.
• Respected leader by various business units as well as other internal IS divisions
• Future visioning
• Professional ethics
• Demonstrates Initiative
• Has foresight and can predict outcomes far into the future
• Perseverance - Copes with pressures and setbacks
• Networking abilities
• Team builder/player
• Ability to adapt to changing requirements of clients and staff members
• Excellent Interpersonal Skills
• Passion for IT and Technology and still "dabbles" to ensure effective ongoing architectural leadership
• Adaptable to change

Knowledge

• Security systems such as DLP, Antivirus
• Security standards
• Telecommunication technologies – Good understanding of the Mobile Network and related technologies
• Good understanding of relevant IT protocols such as FTP, SNMP, LDAP, HTTP, SOAP, XML, XHTML etc.
• Systems architecture & design.
• UNIX & Linux operating systems
• Good knowledge of IP technologies
• Knowledge of Planning and optimisation principles and methodologies
• Exposure and sensitivity to customer facing issues (marketing, sales etc.), and understanding the implications thereof
• Business acumen
• Knowledge of: ISO9000, 9002, Six Sigma, TMM, CMMi, Business intelligence best practices and standards, Project management and Project office support and best practice, MTN Shared services and application strategies
• Understand system structure and architecture
• Knowledge of legislative requirements (highly regulated environment)
• Understanding of the end-to-end business
• Telecommunication sector knowledge (Now and Future)
• MTN product and services
• Core network knowledge would be advantageous (GSM, UMTS, LTE)

General working conditions

• Target driven and cyclic in nature
• Long, irregular hours and tight deadlines during peak periods
• Must be willing to travel when required
• Working in busy open plan environment
• Stressful, Non routine
• Tied in with legal responsibilities

KPA Quality Standards

• Expenditure within budget
• Quality of source data in terms of completeness, accuracy and timeliness
• Meeting agreed SLA’s with customers
• Collaboration with all key stakeholders
• Drives short term actions consistent with long term goals.
• User/customer satisfaction/feedback
• Systems availability
• Sustainable architectures
• Ensure that IS commitments, policies and procedures are adhered to
• Execution of IS Enterprise Architecture frameworks, strategies, technologies, standards
• Delivery of key analytical roadmap building blocks
• Implementation of self-service roll-out plan
• High levels of automation of data processing and reporting
• Incorporation of new technologies
• Alignment to MTN Group Strategy

Context

• Security is managed cross functionality across NWG and IS.
• Security policies and frameworks are the responsibility of MTNgroup
• The IS area has to deal with the rapid advancement of systems and technology on within the following areas: OSS (Operational support systems), BSS (Business support systems) layers, Various Network platforms enabling many Billing, VAS and ISP network functions
• Trends within the industry as being experienced and embraced internationally must be followed
• Deal with and environment that is highly regulated and legislated
• Deal with the consequences of operating in highly specialised environment where there is often a dire skills shortage
• Development is outsourced
• Support is outsourced for a lot of the areas

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task Complexity: Strategic Input

• Develop goals, strategies, and plans needed to achieve the portfolio’s vision and build the capabilities to enable optimal delivery with input from relevant stakeholders
• Align planning against the strategic intent of the company with agreed business outcomes within the portfolio, relevant IT Architecture Enterprise principles, key approved decisions and enterprise wide programs.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the organisation and its customers
• Ensure the enablement of a self-service philosophy
• Influence the technology roadmap defined by Group Technology and help Enterprise Architecture within IS to define standards
• Develop and ensure implementation of a vendor sourcing strategy to manage technical delivery of requirements into the production environments as well as support and maintenance for the production environments.
• Champion and rally the IT and Network organisation around the function and educate these areas on the value of the function to enable revenue generation, cost savings and business performance measurements.
• Investigate strategic IT trends (including initiating and executing relevant proof of concepts) and provides feedback regarding the impact and alignment required
• Conduct strategic analysis of MTN system strategies to ensure that the strategic technological direction aligns and supports MTN Group objectives.
• Translate the strategic vision into operational requirements and drive the fulfilment of these technical requirements.

Tactical Planning and Operations

• Support and pro-actively drive system optimisation research
• Influence and manage SLA’s with infrastructure support to ensure high levels of availability
• Ensure that vendor and 3rd party developers are developing applications that comply with business specifications and implemented according to approved quality standards
• Provide consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure incident and problem processes are in place for collaboration with the SMC and any other Help-desks within MTN and IS
• Ensure the creation and management of proof of concept environments to assist with requirements definition
• Ensure delivery of (authorised) projects according to the prioritised project list
• Facilitate the analysis of the current business environment to detect critical deficiencies and recommend solutions for the improved uses of information technology and related solutions and applications.
• Develop and maintain strategic relationships with Vendors to ensure the enablement of MTN Strategy
• Evaluate new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems
• Define and establish management systems, processes, policies and procedures for effective team functioning.
• Ensure the team performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Provide consultancy to process at a project level on application, data, security, infrastructure, testing and operational designs through interactions with IS architects, and other systems owners
• Provide high level analysis and design reviews to other teams to avoid duplication efforts in solving the same application problems within different products within MTN
• Provide a quick reaction task force to attend to major IT incidents with a view to improving on systems design and stability
• Define and consistently apply world class standards to ensure solutions are technically sound and sustainable, aligned to IT best practice and suitable within the MTN context.
• Drive design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
• Partner with business leaders and peer-level managers to assess the technological cost and impact of recommended changes, help clarify priorities, and coordinate cross-organizational consortia where common needs have been identified.
• Assess risks and the effects of specific requirements on other business processes and system priorities to ensure technologies are aligned with business strategic objectives
• Ensure implementation of best practices to achieve technical excellence taking cognisance of the impact these changes will have on the total organisation
• Provide strategic and operational leadership to the team, in line with business requirements, technical excellence and MTN values