Technical Support Specialist

ROLE SUMMARY

Offering maintenance and support to users from a technical perspective. This entails understanding all the technical requirements for the site from hardware and software perspective and the ability to provide support across the business, technology, and process boundaries.

KEY WORK OUTPUT AND ACCOUNTABILITIES

CONSISTANCY OF CARE

• Provide technical support for desktop and server hardware, middleware and software.
• To assist in monitoring, troubleshooting, maintenance and enhancements of Group Policy, Active Directory, DNS, DHCP and email systems
• Provide support for of the server and desktop infrastructure environments.
• To assist in monitoring, troubleshooting and maintenance the IT systems
• Provide technical expertise and perform tasks for the related project/s
• Acts in a troubleshooting capacity on site
• Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of solutions.
• Performs systems backups and recovery procedures.
• Maintains system performance by performing system monitoring and analyses, and performance tuning: troubleshooting system hardware, software, networks and operating and system management system, designing and running system load/stress testing, escalating application problems to vendor.
• Maintaining documentation

TRANSFORMATION OF OUR SOCIETY

Teamwork

• Actively participate as a member of a team to achieve goals.

Personal and professional development

• Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
• Keep up to date with Netcare’s evolving policies and procedures.

Build and maintain stakeholder relationships

• Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
• Develop collaborative relationships to help accomplish work goal.

SKILLS PROFILE

EDUCATION

Required

• Grade 12 qualification essential, further qualifications will be advantageous
• Microsoft Qualification

WORK EXPERIENCE

Required

• 3 Years working knowledge of IT Systems

KNOWLEDGE

Required

• Windows 10
• Microsoft Outlook
• Microsoft Office
• Helpdesk support
• Active Directory
• HyperV or Virtual servers experience
• Active Directory
• DNS
• DHCP
• Server 2008 experience
• Computer literacy (including MS Word, Excel, PowerPoint, Outlook)

PHYSICAL REQUIREMENTS

• In the event of any physical or psychological limitation that may impair the employee’s ability to perform the required job function, the employee must consult the employer for reasonable accommodation.

SKILLS

Customer Focus and Service Delivery

• The capacity to identify and respond to the needs of internal and external customers.

Personal Work Ethic

• Capacity to instil an ethic of quality and consistency in self and others.

Building Relationships

• Capacity to establish constructive and effective relationships.

Communication

• The capacity to clearly present information, either written or verbal.

Teamwork

• Capacity to cooperate with others to work towards a common goal.

Technical Knowledge

• The capacity to perform a technical function to required standards.

WORKING CONDITIONS

• Professional flexibility in working hours while supporting daily business operations which may include weekends and night shifts where applicable.
• Will interact with internal and external customers through several different means.

NETCARE VALUES AND BEHAVIOURS

Netcare Values

• At Netcare, our core value is care.
• We care about the dignity of our patients and all members of the Netcare family.
• We care about the participation of our people and our healthcare partners in everything that we do.
• We care about the truth in all our actions.
• We listen with empathy and respond with acts of compassion in all interactions with our patients and their families.

The Netcare Way

Netcare is committed to providing quality care. Our basic service standard holds us accountable for the below seven behaviours which you will be accountable to uphold:

• Respect - I always greet everyone to show my respect.
• Identity - I always wear my name badge to show my identity.
• Dignity - I always treat others with consideration and humility to uphold dignity
• Care - I always act in the best interest of Netcare and others to show I care
• Compassion - I always listen with empathy and respond with kind action to show my compassion
• Appreciation - I always say thank you to show my appreciation.
• Diversity - I always embrace diversity to strengthen inclusivity and belonging.