TFG - Soft Services Coordinator

Responsibilities

Ensure efficient operations of all FM soft services namely cleaning, catering, waste management etc. Review soft service contracts and ensure service providers achieve their contractual goals and objectives. Maintain relationships between TFG and service providers and ensure that the service providers adhere to SLA’s.

Requirements

• Minimum of matric/Grade 12
• Minimum of 3 – 5 years relevant soft services experience in a Facilities Management environment
• Code 08 Drivers license
• Strong financial acumen
• Proficient in computer skills (MS word, Outlook & Excel)

Skills

• Excellent communication skills (both verbal and written and presentation)
• Excellent problem-solving skills and emergency handling skills
• High energy levels, adaptable, and thrives under pressure
• Effective time management, planning, and organizational objectives

Behaviours

• Action Oriented
• Collaborative
• Communicates Effectively
• Self - Aware
• Directs work
• Accountable
• Strategic Planner

Vendor Management

• Oversee service level agreements through regular site inspections and performance scorecards
• Drives continuous improvement by planning and implementing new initiatives to improve service expectations
• Facilitate quarterly planning sessions with vendors to enhance service delivery.
• Coordinate weekly/monthly meetings with service providers
• Ensure compliance with OHS, environmental, legislative, and liability regulations.
• Schedule monthly meetings with internal clients (Factories & DCs)
• Maintain strong communication with suppliers and internal stakeholders

Operational focus

• Handle administrative tasks including data capturing, cost comparisons, and record keeping.
• Compile portfolio performance reports for management
• Manage budgets (Opex & Capex) and implement cost containment strategies
• Approve and oversee equipment installations across facilities
• Ensure hygiene compliance and manage consumables stock
• Resolve issues raised via Archibus and manage TFG-owned soft services assets
• Archibus Asset management of all TFG owned soft services assets

Procurement & Administrative

• Source & negotiate supplier quotes to balance quality and cost
• Support RFP’s and RFQ’s with accurate data collection
• Demonstrate proficiency in TFG’s finance system (Coupa)
• Finance & Reporting