Contract Manager - Hospitality

Business Unit / Division: Tsebo Cleaning and Hygiene Solutions

Job Type Classification: Permanent

Location - Town / City: Cape Town

About Us

We currently seeking a senior Contract Manager to be based in Cape Town. The role will oversee the daily workings of the organisation operations, mainly one site. Responsible to maintain a high-quality standard of the organisation deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections. As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity . We specialise in Catering , Facilities Management , Cleaning and Hygiene , Pest Control , Protection , Energy , Procurement , Workspace Design , Engineering, Remote Camps , and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Responsibility and management of your site,
• Attend to any client request and do so pro-actively and with urgency,
• Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to,
• Output based contracts must be managed efficiently,
• Together with HR pro-actively manage a pool of trained relief staff members to prevent any service delivery disruptions,
• Ensure work schedules/job cards are in place,
• Ensure consistently high service standards are maintained for all services in scope with regular inspections,
• Unit closures to receive proper service until the last trading day and all processes relating to staff, equipment, billing and costs are attended to within the month of closing,
• Contract retention through maintaining excellent service standards, identifying and mitigating the risk of cancellation and building strong client relationships with key client contacts,
• Ensure that staff are correctly and smartly dressed displaying a name badge,
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation,
• Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on the job training sessions performed by you,
• The upkeep of unit files kept at unit level and notice boards where applicable as set out in TCS Policy and Procedure file,
• Conduct interviews, capture psychometric assessments and collate engagement packs,
• Enrolment of new staff,
• Daily updates on WhatsApp Group and various communication channels regarding staffing totals and or absenteeism,
• Assist with induction of all new recruits,
• Maintain staff uniforms,
• Ensure all online training takes place and schedule time slots for all participants