Data & Insights Analyst

Vivo Energy (VE) distributes and markets Shell and Engen branded fuels and lubricants to retail and commercial customers in Africa. We currently operate in 28 countries (Operating Units – OUs) across North, West, East and Southern Africa where we have a network of over 4500 service stations and growing. We also export lubricants to other African countries.

VE is focused on improving its customer experience on the forecourt across payments and loyalty and has several initiatives and projects at differing states of maturity focused on delivering increased customer value and satisfaction. VE has existing loyalty programmes in eight OU’s today and live Fleet and payments propositions in each OU. We are looking for a Data & Insights Analyst who is passionate about data to join the central team. This person should be able to deep-dive into data to enable actionable insights, assisting our individual OU’s to understand performance, the impact of CVPS, offers & campaigns, find patterns, determine root causes where we have discrepancies and issues with data and to find opportunities for improvements and growth.

They should be able to understand different stakeholder needs across Vivo, from senior leaders in the OU to central teams, developing reports, insights and narratives for each group. There is a need to contribute our loyalty data & reporting needs to the wider data and reporting workstreams at Vivo Energy to establish the value of customer loyalty and the return on investments made.

The role requires a Data & Insights Analyst with experience of managing data and insights across multiple countries. African based Loyalty and Payments experience, preferably obtained in a Retail Fuels environment or a multi-site retail operation, is preferred but not essential.

The suppliers and Vivo core-project teams are mature and experienced. Involved individuals are self-motivated and competent, however there will be multiple demands on their time so prioritization and regular interaction will be required. Some travel will be involved based on the demands of the project. A collaborative style and an ability to manage stress individually and within this virtual team are important qualities.

This role a full time position reporting to the Loyalty Product Manager and it's based in Cape Town, South Africa.